Accessibility
Accessibility statement
Every customer should be able to pay a bill, report an outage and find public information on this site.
Our approach
This website was built to follow the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. It passes automated WCAG 2.1 AA checks, with manual review.
- Text and buttons meet contrast requirements.
- Every page works with a keyboard, with a visible focus outline.
- Images have text descriptions, and decorative images are hidden from screen readers.
- Pages use clear headings and landmarks, and a "Skip to content" link.
- Animations are turned off when your device asks for reduced motion.
Documents and outside systems
Some older PDF documents may not be fully accessible. Bill payment, the outage map and job applications are run by outside providers. If you cannot use any of them, call 501-776-5930 and we will help you another way, including providing a document in a format you can use.
Report a problem
If something on this site does not work for you, tell us what page you were on and what happened. Use the contact form or call 501-776-5930, Monday - Friday, 7:00 a.m. - 4:00 p.m.