Customer service
Start, stop or move your service
Bring the right papers once and your electric, water and sewer service is set up in one visit to 1501 Citizens Way.
Choose what you need
Start residential service
Bring these to the Billing Service Department at 1501 Citizens Way, Monday - Friday, 7:00 a.m. - 4:00 p.m.
- Lease or rental agreement showing the service address, start date, every occupant over 18, and the landlord's mailing address, phone number and signature, plus the tenant's signature. Buying the home? Bring proof of ownership with your name and address.
- Valid photo ID for every adult, such as a driver's license, state ID, military ID or passport.
- Deposit: $100 electric and $50 water with good credit history, or $200 electric and $100 water with adverse credit history.
- Residential Credit Application, filled out ahead of time or at our office.
On your first bill
A $15 connect fee is added to your first bill.
Building a new home? Start with Builders & Contractors for permits and connection fees.
Start commercial service
- An approved privilege license
- A copy of the lease from the owner, or proof of ownership if you are buying
- Photo ID
- Federal Tax ID number (not required for non-profits)
- Deposit. Call 501-776-5930 or visit Customer Service for a quote while your privilege license is being approved.
- The Commercial Application
New construction
Builders pay for electric meter installation and connection at actual cost before work begins. See Builders & Contractors.
Transfer service from one person to another
- Lease or rental agreement with the same details as a new residential account, or proof of ownership if you are buying
- Valid photo ID for every adult
- Deposit: $100 electric and $50 water with good credit history, or $200 electric and $100 water with adverse credit history
Stop service
Fill out the Service Disconnect Request online, or call 501-776-5930 and choose option 4.
Your deposit
Your deposit is applied to your final bill.
Moving to Benton
Three steps to get set up
Gather your papers
Lease or proof of ownership, photo ID for every adult, and your deposit.
Visit 1501 Citizens Way
Open your account at the Billing Service Department, Mon-Fri 7am-4pm.
Create a SmartHub account
Pay online, get alerts and go paperless once your account is open.
FAQ
Questions about starting or stopping service
What do I need to start residential service?
A lease or rental agreement (or proof of ownership), a valid photo ID for all adults, your deposit, and a completed Residential Credit Application.
What do I need to start commercial service?
An approved privilege license, a copy of your lease or proof of ownership, photo ID, a Federal Tax ID number (not required for non-profits), a deposit, and the Commercial Application.
How do I stop my service?
Fill out the Service Disconnect Request form online or call 501-776-5930, option 4.
Will there be fees on my first bill?
Yes. A $15 connect fee is billed on your first bill.