Legal
Privacy policy
Last updated October 2026.
This policy explains what information Benton Utilities collects when you use this website, how we use it, and the choices you have.
Information you give us
When you use the contact form, we collect your name, email address, phone number if you share it, the topic you choose and your message. We use it only to respond to you or act on your report.
Bill payments and your account
Bill payments and account access happen in SmartHub, a service run by our billing provider, NISC, under its own privacy policy. Job applications are submitted through our separate job application system. This website does not collect or store card numbers, bank account numbers or account passwords.
Information collected automatically
Our server logs standard technical information such as your IP address, browser type and the pages you visit. This keeps the site secure and working correctly.
Cookies and analytics
This site uses analytics cookies to understand traffic in aggregate, such as which pages are visited and how visitors find us. These cookies are set when you use the site, and the notice shown on your first visit tells you so. Essential cookies needed for core functions, such as protecting the contact form from abuse, may also be set. You can clear or block cookies at any time in your browser settings, and the site will keep working.
Third-party services
- Google Analytics, for aggregate traffic measurement.
- Spam protection on the contact form.
- Links to SmartHub, the outage map, our job application system and online forms, each run by its provider under its own privacy policy.
Public records
Benton Utilities is owned by the City of Benton. Information you send us may be subject to the Arkansas Freedom of Information Act.
How we use and share information
We use information to answer your messages, provide service, keep the site secure and meet legal obligations. We do not sell your personal information.
Your choices
You can clear or block cookies in your browser at any time. To ask about information we hold, use our contact form or call 501-776-5930.