Billing and payments
See your bill as soon as it is ready and pay it from anywhere.
Pay & Billing
Billing help
Manage your account online, understand your bill, and find the answer to the most common billing questions.
Billing Service Department
One office for bills, payments and service requests
The Billing Service Department at 1501 Citizens Way includes the cash office, where new service is set up and bills are paid; customer service, where meter readings are collected and connects and disconnects are scheduled; and the billing office, where bills are calculated, printed and mailed.
- Monday - Friday, 7:00 a.m. - 4:00 p.m.
- Phone: 501-776-5930
- Utilities are billed one month in arrears.
SmartHub web portal and app
Your account, any time
Alerts and notifications
Get account notices by email or text message.
Paperless billing
Turn off paper bills and view each bill online.
Usage monitoring
Watch your usage so a high bill is not a surprise.
Reading your bill
What is on your bill
One bill covers your electric, water and sewer service. Electric use is measured in kilowatt-hours (kWh) and water use is read from your meter each billing cycle.
- Residential sewer charges are based on your Average Winter Consumption, the average of your water use from October through March.
- If you choose to give to the Share Program, your bill is rounded up to the next dollar.
- Want to check a reading yourself? Here is how to read your meters.
Night lights and security lights
Benton Utilities installs nightwatcher (security) lights for a monthly fee. To get one, come to the Billing Service Department and sign a contract for at least two years. We send the order to the Electric Department to install it.
FAQ
Billing questions
Why must I have a deposit?
Utilities are billed one month in arrears, so the deposit offsets the final bill. Deposits are required for all new customers and customers with an adverse credit history.
What other charges could I see on my bill?
A $15 connect fee on your first bill, a $30 reconnect fee or $80 after-hours reconnect fee if service is disconnected for non-payment, and a $30 returned check fee.
Do I have to use SmartHub to pay my bill?
No. SmartHub and the app are optional. You can keep paying the way you do now.
Is the SmartHub app secure?
Yes. All critical information is encrypted and no personal information is stored on your phone or tablet.
Will Benton Utilities ever call me for my card number?
No. We will never call or email you to ask for credit card numbers, bank routing numbers or other personal information. Report any call like that to 501-776-5930.