Emergencies: call
Power or water outages, sewer backups, lift station alarms, water leaks and downed lines.
Outages & emergencies
Report an outage
Power out, water main break, leak or sewer backup? Call any time. Crews are dispatched 24 hours a day.
How to report
See the outage map
Check where the power is out and whether your area is already reported.
Not an emergency?
Streetlight or night light out, a wet spot in the road, or a missing meter lid. Reports are dispatched the next working day.
Please call to report outages and emergencies rather than using email, the contact form or Facebook.
Before you call
Confirm the power is out
Check other rooms
If some rooms still have power, a fuse may be blown or a breaker tripped.
Look at your neighbors
If their lights are out too, tell us. It helps us find the extent of the outage.
Call 501-776-5930
Report the outage to the Benton Utilities Electric Department.
Downed power lines
Never touch a downed line or anything touching it. It may still be energized. Never try to move trees off power lines. Call 501-776-5930 and let our crews clear it.
Water and sewer emergencies
Call for a water leak at the meter, a fire hydrant or in the street, a sewer backup or an overflowing manhole. Stay away from sewer overflows; a crew will be dispatched.
While you wait
Coping with a power outage
Our crews work to restore service as quickly as possible. These steps make the wait easier.
Light
Keep flashlights and extra batteries where you can find them in the dark.
Information
A battery-powered radio brings weather reports and emergency news.
Food
Keep refrigerator and freezer doors closed to keep food cold longer.
Appliances
Turn off large appliances and unplug electronics. Leave one lamp on so you know when power is back.
FAQ
Outage questions
Who do I call when my power is out?
Call 501-776-5930. Emergencies are dispatched 24 hours a day. Check whether your neighbors are also out; it helps us find the extent of the outage.
There is a power line down. What should I do?
Stay away from it and anything touching it, and call 501-776-5930. Downed lines can still be energized.
Who handles tree limbs near power lines?
Benton Utilities maintains the primary lines that run pole to pole. Limbs near the service line from the pole to your house are generally the customer's responsibility, but you can call us to look at any problem.
Do I need to boil my water after a main break?
Not always. If a boil order is required, you will be notified by door hanger, signs in the affected area, or the Benton Utilities Facebook page.
How do I report a streetlight that is out?
Call 501-776-5930 or use the contact form. Non-emergency reports such as a streetlight or night light out are dispatched the first normal working day after they are received.